Fraud & Claims Operations Representative

About the role

Wells Fargo is hiring a Fraud & Claims Operations Representative in Bengaluru. The role involves authenticating customers to prevent fraud, resolving multiple claim types across systems, and handling … Subscribe to Premium to view the full description and apply.

Responsibilities

• Support the fraud and claims area by improving customer experience and mitigating risks through effective customer authentication.
• Perform customer support tasks using strong verbal and written communication to resolve claims.
• Handle multiple claim types and decision cases using multiple systems and applications.
• Contact third parties for research as needed.
• Receive direction from a supervisor and escalate questions or issues.
• Interact with the team, functional area, and internal or external customers.

Requirements

• 1+ year of customer service support experience, or equivalent through work experience, training, military experience, or education.
• Must attend the full required training period.
• Ability to work additional hours, multiple shifts, and weekends as needed.
• Must work on-site at the posted location.

Required Skills