Associate Fraud & Claims Operations Representative

About the role

Wells Fargo is hiring Associate Fraud & Claims Operations Representatives in Bengaluru. The role involves capturing customer claim details, researching account activity, and updating customers on the … Subscribe to Premium to view the full description and apply.

Responsibilities

• Support and capture all pertinent information from customers about their claims.
• Conduct research and provide updates on the status of new and existing claims.
• Research complex account activity and take appropriate actions to handle claims.
• Answer incoming calls in a call center environment, balancing customer service with investigative research.
• Receive direction from the team lead and escalate questions and issues to more experienced roles.
• Work with colleagues and supporting functional areas to create a seamless customer experience.

Requirements

• 6+ months of customer service support experience, or equivalent through work experience, training, military experience, or education (education counts).
• Good at Excel, PowerPoint, and MS Word.
• Excellent communication skills.
• Basic knowledge of banking and cards.

Required Skills