Technical Support Engineer

About the role

Zoho is hiring Technical Support Engineers to provide voice-based support to domestic and international customers. The role requires excellent communication skills, technical troubleshooting abilities, and a customer-first mindset.

Responsibilities

• Provide voice-based technical support to customers.
• Resolve technical issues within defined SLAs.
• Diagnose software and application-related problems.
• Escalate complex issues to engineering teams.
• Maintain detailed customer interaction records.
• Ensure high customer satisfaction through first-call resolution.
• Work rotational and night shifts when required.
• Collaborate with internal teams to resolve customer issues.

Requirements

• Bachelor's degree in any discipline.
• Excellent verbal and written communication skills.
• Strong customer handling skills.
• Basic knowledge of operating systems and networking.
• Willingness to work night shifts.
• Good analytical and troubleshooting abilities.

Benefits

• Competitive salary package.
• Performance incentives.
• Medical insurance.
• Learning and certification opportunities.
• Career growth within Zoho.
• Employee wellness programs.

Required Skills