Tech Support Intern at TechThrive System

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Tech Support Intern at TechThrive System | HireDoor

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About the role

TechThrive System is hiring Tech Support Interns to provide first-level technical support, troubleshoot software and system issues, assist users with onboarding and configuration, and collaborate with the development team to resolve bugs. This internship offers hands-on exposure to technical support, customer service, and software troubleshooting in a professional environment.

Responsibilities

Provide first-level technical support through calls, emails, and support tickets.
Diagnose and troubleshoot software, application, and system-related issues.
Collaborate with the development team to identify and reproduce bugs.
Escalate complex issues with proper documentation and follow up until resolution.
Maintain support tickets and ensure SLA compliance.
Assist users with product setup, onboarding, and configuration.

Requirements

B.Tech, B.E., or B.Sc. in Computer Science, Information Technology, or a related field.
Strong communication skills.
Good analytical and problem-solving abilities.
Basic knowledge of Windows operating systems and networking.
Understanding of web applications.
Basic SQL and database knowledge is preferred.

Benefits

Monthly stipend of ₹8,000 - ₹10,000.
Hands-on technical support experience.
Exposure to real-world software troubleshooting.
Mentorship from experienced developers and support engineers.
Opportunity to work in a professional IT environment.
Career development and practical industry experience.

Required Skills

Technical SupportWindowsNetworkingSQLDatabase BasicsWeb ApplicationsREST APIsTroubleshootingTicket ManagementCustomer SupportProblem SolvingCommunication

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About TechThrive System

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Frequently Asked Questions

What is the salary for Tech Support Intern?

The listed salary for Tech Support Intern at TechThrive System is ₹8,000 - ₹10,000/month.

Where is this Tech Support Intern role located?

This position is based in Greater Noida, India (On-site).

What experience is required for Tech Support Intern?

Candidates are expected to have Freshers of experience for this role.

How do I apply for Tech Support Intern at TechThrive System?

Apply through the Apply button on this HireDoor job page for Tech Support Intern at TechThrive System.

What are the key benefits for Tech Support Intern?

Key benefits include: Monthly stipend of ₹8,000 - ₹10,000.; Hands-on technical support experience.; Exposure to real-world software troubleshooting.; Mentorship from experienced developers and support engineers.; Opportunity to work in a professional IT environment.; Career development and practical industry experience..