Tech Ops Support Engineer I (P1)

About the role

i-Energizer is hiring Tech Ops Support Engineers to manage enterprise workstations and virtual desktops, maintain endpoint compliance, and support IT infrastructure and security operations.

Responsibilities

• Manage and support enterprise workstations and virtual desktops.
• Build and maintain automated workflows using SCCM, Intune, ServiceNow, and Ivanti.
• Ensure device compliance, patching, and security standards.
• Troubleshoot complex workstation and endpoint-related issues.
• Collaborate with IT Security and Infrastructure teams.
• Create knowledge base articles and support documentation.

Requirements

• Knowledge of Windows 10 administration.
• Understanding of Active Directory and Group Policy.
• Knowledge of SCCM or Microsoft Endpoint Configuration Manager.
• Familiarity with Microsoft Intune and ServiceNow.
• Knowledge of VMware Horizon and vSphere.
• Understanding of Mobile Device Management.
• Basic PowerShell or Batch scripting.
• Knowledge of endpoint security and patching.
• Level 3 support experience.

Required Skills