Software Support Engineer

About the role

Matrice AI is hiring a Software Support Engineer with 2+ years of experience in technical support, customer success engineering, or DevOps support. The role focuses on troubleshooting Linux systems, D… Subscribe to Premium to view the full description and apply.

Responsibilities

• Provide technical support for Linux systems, Docker, Kubernetes, and cloud platforms.
• Troubleshoot distributed systems, APIs, databases, and network issues.
• Perform log analysis and automation using scripting.
• Diagnose complex technical issues under pressure.
• Explain technical concepts clearly to technical and non-technical customers.
• Manage multiple priorities during critical incidents.
• Use ticketing systems, monitoring tools, and log aggregation platforms.
• Participate in on-call rotations and support global customers during flexible hours.

Requirements

• 2+ years of experience in technical support, customer success engineering, or DevOps support roles.
• Strong technical background with Linux systems, Docker, Kubernetes, and cloud platforms such as AWS and Azure.
• Proficiency in troubleshooting distributed systems, APIs, databases, and network issues.
• Experience with MongoDB and ClickHouse.
• Basic programming skills in Python, Go, or Bash for scripting, log analysis, and automation.
• Excellent problem-solving skills.
• Strong communication skills.
• Customer-focused mindset with empathy, patience, and commitment to delivering exceptional support.
• Ability to work independently and manage multiple priorities during critical incidents.
• Familiarity with support tools, ticketing systems, monitoring tools, and log aggregation platforms.
• Willingness to participate in on-call rotations and work flexible hours.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.

Benefits

• ₹10 - ₹20 LPA
• Remote opportunity

Required Skills