Software Apprentice

About the role

How to Apply: Apply through the American Express application link. Provide exceptional customer service by handling high-volume calls and addressing customer inquiries while understanding customer ne… Subscribe to Premium to view the full description and apply.

Responsibilities

• Handle a high volume of inbound customer calls and provide exceptional customer service.
• Understand Card Member needs and provide personalized solutions.
• Promote relevant card membership benefits and product offers.
• Make recommendations that improve customer engagement and loyalty.
• Handle statement inquiries, card replacement, payments, rewards redemption, and account updates.
• Use tools and resources to identify customized solutions and anticipate customer needs.
• Maintain first-point-of-contact resolution wherever possible.
• Meet and exceed sales, quality, compliance, productivity, and customer performance goals.
• Maintain confidentiality and protect sensitive Card Member information.

Requirements

• Bachelor's degree.
• Not more than 5 years of difference between highest education degree completion date and joining date.
• Should not have enrolled in any prior Government Apprenticeship programs.
• Strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Willingness to learn and adapt to new tasks and challenges.
• Ability to maintain confidentiality.

Benefits

• Flexible working model depending on business and role requirements.
• Career development and training opportunities.
• Opportunity to develop customer service and professional communication skills.
• Exposure to a global financial services organization.

Required Skills