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JobsFourKitesProduct Support - Intern

Product Support - Intern

Verified

Hybrid

Internship

Fresher/Student

Location

Chennai

Salary

₹30,000/month

Posted

1h ago

Applicants

5

How to applyApply through the Apply button

About the role

FourKites is hiring Product Support Interns for its Chennai team. The role provides hands-on experience supporting customers on a growing AI and SaaS platform, with occasional opportunities to support… Subscribe to Premium to view the full description and apply.

Responsibilities

Act as the first point of contact for FourKites customers, partners, and consultants.
Research, troubleshoot, replicate, and test product problems and bugs.
Track issue progress and provide regular updates to clients until incidents are resolved.
Work with Development, QA, and Consulting Services teams to resolve customer issues.

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Verified listing on hiredoor.in

Support AI-related tasks or initiatives within the support workflow when required.

Participate in weekend rotation for 24/7 customer emergencies.

Requirements

Excellent verbal and written communication skills.
Excellent problem-solving and analytical skills.
Detail-oriented approach.
Ability to multitask and work independently as well as collaboratively in a global team environment.
Ability to work under pressure and handle difficult and escalated customer situations with diplomacy and tact.
Strong communication skills.

Required Skills

Product SupportCustomer SupportTroubleshootingProblem SolvingAnalytical SkillsBug ReproductionBug TestingSaaSAICommunicationIncident Management

Quick apply

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Employer profile

About FourKites

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Frequently Asked Questions

What is the salary for Product Support - Intern?

The listed salary for Product Support - Intern at FourKites is ₹30,000/month.

Where is this Product Support - Intern role located?

This position is based in Chennai (Hybrid).

What experience is required for Product Support - Intern?

Candidates are expected to have Fresher/Student of experience for this role.

How do I apply for Product Support - Intern at FourKites?

Use the Apply button on this HireDoor job page to submit your application for Product Support - Intern at FourKites.

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Product Support - Intern at FourKites | HireDoor