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Tieto is hiring Junior Service Desk Engineers in Mohali. The role focuses on providing IT support, troubleshooting hardware, software, and networking-related issues, communicating technical concepts to users, and delivering customer-focused support in a fast-paced environment.

Responsibilities

Provide service desk and IT support to users.
Troubleshoot basic computer hardware and software issues.
Assist with networking-related technical issues.
Explain technical concepts clearly to non-technical users.
Analyze and resolve user problems with attention to detail.
Handle multiple tasks simultaneously in a fast-paced environment.
Collaborate with team members and contribute to a positive support environment.
Learn and grow within the IT support function.

Requirements

Education: B.Sc, BCA, or B.A.
Basic understanding of computer hardware, software, and networking concepts.
Strong verbal and written communication skills.
Ability to explain technical concepts to non-technical users.
Strong analytical and problem-solving skills.
Keen attention to detail.
Customer-centric mindset with a passion for helping others.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Collaborative team player with willingness to learn and grow.

Benefits

Opportunity to gain hands-on IT support experience.
Exposure to computer hardware, software, and networking concepts.
Opportunity to develop customer service and technical communication skills.
Experience working in a collaborative service desk environment.

How to apply

Apply through the Tieto official careers page.

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Junior Service Desk Engineer

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