About the role
Rippling is hiring Customer Support Specialists for its Time Off team in Bengaluru. This role is ideal for professionals with SaaS customer support experience who enjoy solving customer issues and delivering exceptional support. You'll assist customers using Rippling's leave and workforce management platform while collaborating with product and engineering teams. How to Apply: Apply through the application link provided below.
Responsibilities
- Provide customer support for the Time Off product
- Investigate and resolve customer issues
- Troubleshoot SaaS product-related problems
- Manage multiple support cases while maintaining SLA targets
- Collaborate with engineering and product teams
- Maintain accurate documentation of customer interactions
- Deliver outstanding customer experiences
- Prioritize tasks in a fast-paced environment
- Support customers during scheduled night shifts
- Work Tuesday-Saturday or Sunday-Thursday when required
Requirements
- Bachelor's degree
- 1-4 years of customer support experience in a SaaS company
- Strong troubleshooting and analytical skills
- Excellent written and verbal English communication
- Strong attention to detail
- Ability to prioritize multiple tasks
- Willingness to work night shifts
- Flexibility to work Tuesday-Saturday or Sunday-Thursday schedules
- Customer-first mindset
- Experience with CRM or support tools is a plus
Benefits
- CTC of ₹15 - ₹30 LPA
- Work with a leading HR SaaS platform
- Global customer exposure
- Career growth opportunities
- Collaborative work environment
- Comprehensive employee benefits
Required Skills
Frequently Asked Questions
What is the salary for Customer Support Specialist - Time Off?
The listed salary for Customer Support Specialist - Time Off at Rippling is ₹15 - ₹30 LPA.
Where is this Customer Support Specialist - Time Off role located?
This position is based in Bengaluru, India (Onsite).
What experience is required for Customer Support Specialist - Time Off?
Candidates are expected to have 1-4 years of experience for this role.
How do I apply for Customer Support Specialist - Time Off at Rippling?
Apply directly through the application link on this HireDoor job page for Customer Support Specialist - Time Off at Rippling.
What are the key benefits for Customer Support Specialist - Time Off?
Key benefits include: CTC of ₹15 - ₹30 LPA; Work with a leading HR SaaS platform; Global customer exposure; Career growth opportunities; Collaborative work environment; Comprehensive employee benefits.