Customer Support Specialist - T&A and Scheduling at Rippling

Loading HireDoor…

Customer Support Specialist - T&A and Scheduling at Rippling | HireDoor

How to applyApply through the Apply button

About the role

Rippling is hiring Customer Support Specialists for its Time & Attendance (T&A) and Scheduling team in Bengaluru. This role is ideal for professionals with SaaS customer support experience who enjoy troubleshooting customer issues and delivering an exceptional support experience. You'll assist customers using Rippling's workforce management platform while working closely with internal product and engineering teams. How to Apply: Apply through the application link provided below.

Responsibilities

Provide customer support for Time & Attendance and Scheduling products
Investigate and resolve customer issues efficiently
Troubleshoot SaaS product-related problems
Manage multiple support cases while meeting SLA targets
Collaborate with engineering and product teams
Document customer interactions and resolutions

Requirements

Bachelor's degree
1-4 years of customer support experience in a SaaS company
Strong troubleshooting and analytical skills
Excellent written and verbal English communication
Strong attention to detail
Ability to prioritize multiple tasks

Benefits

CTC of ₹15 - ₹30 LPA
Work with a leading HR SaaS platform
Global customer exposure
Career growth opportunities
Collaborative work environment
Comprehensive employee benefits

Required Skills

Customer SupportSaaSTechnical SupportTime & AttendanceSchedulingTroubleshootingCustomer SuccessCRMIssue ResolutionCommunication SkillsProblem SolvingTime ManagementDocumentationProcess ImprovementEnglish CommunicationStakeholder ManagementHR TechMultitaskingAttention to DetailCustomer Experience

Similar jobs

Karya

Technical Support & Solutions Associate - PaaS

Bengaluru19h agoNot disclosed

MatchBest

SEO Specialist Intern

Employer profile

About Rippling

View company profile

Explore the company profile and official links below before applying to Rippling.

How we assess this company and listing

Employer profile verification is pending.

This job listing is marked as reviewed by HireDoor.

Verification reduces risk but is not a guarantee. Confirm the recruiter's email domain and official company website, and never pay money to apply for a job.

Frequently Asked Questions

What is the salary for Customer Support Specialist - T&A and Scheduling?

The listed salary for Customer Support Specialist - T&A and Scheduling at Rippling is ₹15 - ₹30 LPA.

Where is this Customer Support Specialist - T&A and Scheduling role located?

This position is based in Bengaluru, India (Onsite).

What experience is required for Customer Support Specialist - T&A and Scheduling?

Candidates are expected to have 1-4 years of experience for this role.

How do I apply for Customer Support Specialist - T&A and Scheduling at Rippling?

Apply through the Apply button on this HireDoor job page for Customer Support Specialist - T&A and Scheduling at Rippling.

What are the key benefits for Customer Support Specialist - T&A and Scheduling?

Key benefits include: CTC of ₹15 - ₹30 LPA; Work with a leading HR SaaS platform; Global customer exposure; Career growth opportunities; Collaborative work environment; Comprehensive employee benefits.