About the role
Rippling is hiring Customer Support Specialists for its Time & Attendance (T&A) and Scheduling team in Bengaluru. This role is ideal for professionals with SaaS customer support experience who enjoy troubleshooting customer issues and delivering an exceptional support experience. You'll assist customers using Rippling's workforce management platform while working closely with internal product and engineering teams. How to Apply: Apply through the application link provided below.
Responsibilities
- Provide customer support for Time & Attendance and Scheduling products
- Investigate and resolve customer issues efficiently
- Troubleshoot SaaS product-related problems
- Manage multiple support cases while meeting SLA targets
- Collaborate with engineering and product teams
- Document customer interactions and resolutions
- Deliver excellent customer experiences across support channels
- Prioritize tasks effectively in a fast-paced environment
- Support customers during scheduled night shifts
- Work Tuesday-Saturday or Sunday-Thursday when required
Requirements
- Bachelor's degree
- 1-4 years of customer support experience in a SaaS company
- Strong troubleshooting and analytical skills
- Excellent written and verbal English communication
- Strong attention to detail
- Ability to prioritize multiple tasks
- Willingness to work night shifts
- Flexibility to work Tuesday-Saturday or Sunday-Thursday schedules
- Customer-first mindset
- Experience with CRM or support tools is a plus
Benefits
- CTC of ₹15 - ₹30 LPA
- Work with a leading HR SaaS platform
- Global customer exposure
- Career growth opportunities
- Collaborative work environment
- Comprehensive employee benefits
Required Skills
Frequently Asked Questions
What is the salary for Customer Support Specialist - T&A and Scheduling?
The listed salary for Customer Support Specialist - T&A and Scheduling at Rippling is ₹15 - ₹30 LPA.
Where is this Customer Support Specialist - T&A and Scheduling role located?
This position is based in Bengaluru, India (Onsite).
What experience is required for Customer Support Specialist - T&A and Scheduling?
Candidates are expected to have 1-4 years of experience for this role.
How do I apply for Customer Support Specialist - T&A and Scheduling at Rippling?
Apply directly through the application link on this HireDoor job page for Customer Support Specialist - T&A and Scheduling at Rippling.
What are the key benefits for Customer Support Specialist - T&A and Scheduling?
Key benefits include: CTC of ₹15 - ₹30 LPA; Work with a leading HR SaaS platform; Global customer exposure; Career growth opportunities; Collaborative work environment; Comprehensive employee benefits.