About the role
Rippling is hiring Customer Support Specialists for its Bengaluru office. This role is ideal for professionals with experience in SaaS technical support, APIs, payroll systems, and accounting platforms. You'll troubleshoot customer issues, resolve integration problems, and deliver exceptional support while working with enterprise HR, payroll, and finance products. How to Apply: Apply through the application link provided below.
Responsibilities
- Provide technical support to enterprise customers
- Investigate and resolve API and integration issues
- Troubleshoot payroll and accounting-related problems
- Diagnose synchronization failures and data mapping issues
- Assist customers with HRIS and payroll workflows
- Collaborate with engineering and product teams to resolve complex issues
- Manage multiple customer cases while maintaining SLA targets
- Document troubleshooting steps and customer interactions
- Deliver high-quality customer experiences across multiple channels
- Support customers during night shift operations
Requirements
- Bachelor's degree in any discipline
- 2+ years of technical customer support experience in a SaaS environment
- Experience with APIs, integrations, or payroll systems
- Basic understanding of accounting concepts including GL mapping and journal entries
- Experience troubleshooting integration failures
- Excellent analytical and problem-solving skills
- Strong written and verbal communication skills
- Ability to work permanent night shifts
- Experience with REST APIs, OAuth, and webhooks is preferred
- Knowledge of QuickBooks Online, NetSuite, Sage Intacct, Xero, or HRIS platforms is a plus
Benefits
- CTC of ₹15 - ₹30 LPA
- Work with a leading global HR and payroll SaaS platform
- Exposure to enterprise integrations and payroll systems
- Fast-paced collaborative work environment
- Professional learning and career growth opportunities
- Comprehensive employee benefits
Required Skills
Frequently Asked Questions
What is the salary for Customer Support Specialist?
The listed salary for Customer Support Specialist at Rippling is ₹15 - ₹30 LPA.
Where is this Customer Support Specialist role located?
This position is based in Bengaluru, India (Onsite).
What experience is required for Customer Support Specialist?
Candidates are expected to have 2+ years of experience for this role.
How do I apply for Customer Support Specialist at Rippling?
Apply directly through the application link on this HireDoor job page for Customer Support Specialist at Rippling.
What are the key benefits for Customer Support Specialist?
Key benefits include: CTC of ₹15 - ₹30 LPA; Work with a leading global HR and payroll SaaS platform; Exposure to enterprise integrations and payroll systems; Fast-paced collaborative work environment; Professional learning and career growth opportunities; Comprehensive employee benefits.