About the role
Rippling is hiring Customer Support Specialists for its Benefits Marketplace team in Bengaluru. This role is ideal for professionals with SaaS customer support experience who enjoy solving customer problems and delivering exceptional support. You'll help customers resolve product issues while ensuring a seamless experience with Rippling's HR and benefits platform. How to Apply: Apply through the application link provided below.
Responsibilities
- Provide world-class customer support for the Benefits Marketplace platform
- Investigate and resolve customer issues efficiently
- Troubleshoot SaaS product-related problems
- Manage support cases while meeting service-level agreements
- Communicate solutions clearly through written and verbal channels
- Collaborate with engineering and product teams on complex issues
- Maintain accurate documentation of customer interactions
- Prioritize multiple customer requests effectively
- Deliver an outstanding customer experience
- Support customers during scheduled night shifts
Requirements
- Bachelor's degree
- 1-4 years of customer support experience in a SaaS company
- Strong troubleshooting and analytical skills
- Excellent written and verbal English communication
- Strong attention to detail
- Ability to prioritize multiple tasks effectively
- Customer-first mindset with excellent interpersonal skills
- Willingness to work night shifts (6:30 PM IST - 7:00 AM IST, 9-hour shift)
- Experience using customer support or CRM tools is a plus
- Ability to thrive in a fast-paced environment
Benefits
- CTC of ₹15 - ₹30 LPA
- Work with a leading global HR and payroll SaaS platform
- Opportunity to support enterprise customers worldwide
- Collaborative and fast-paced work culture
- Professional learning and career growth opportunities
- Comprehensive employee benefits
Required Skills
Frequently Asked Questions
What is the salary for Customer Support Specialist - Benefits Marketplace?
The listed salary for Customer Support Specialist - Benefits Marketplace at Rippling is ₹15 - ₹30 LPA.
Where is this Customer Support Specialist - Benefits Marketplace role located?
This position is based in Bengaluru, India (Onsite).
What experience is required for Customer Support Specialist - Benefits Marketplace?
Candidates are expected to have 1-4 years of experience for this role.
How do I apply for Customer Support Specialist - Benefits Marketplace at Rippling?
Apply directly through the application link on this HireDoor job page for Customer Support Specialist - Benefits Marketplace at Rippling.
What are the key benefits for Customer Support Specialist - Benefits Marketplace?
Key benefits include: CTC of ₹15 - ₹30 LPA; Work with a leading global HR and payroll SaaS platform; Opportunity to support enterprise customers worldwide; Collaborative and fast-paced work culture; Professional learning and career growth opportunities; Comprehensive employee benefits.