Customer Support Specialist - Benefits Marketplace at Rippling

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Customer Support Specialist - Benefits Marketplace at Rippling | HireDoor

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About the role

Rippling is hiring Customer Support Specialists for its Benefits Marketplace team in Bengaluru. This role is ideal for professionals with SaaS customer support experience who enjoy solving customer problems and delivering exceptional support. You'll help customers resolve product issues while ensuring a seamless experience with Rippling's HR and benefits platform. How to Apply: Apply through the application link provided below.

Responsibilities

Provide world-class customer support for the Benefits Marketplace platform
Investigate and resolve customer issues efficiently
Troubleshoot SaaS product-related problems
Manage support cases while meeting service-level agreements
Communicate solutions clearly through written and verbal channels
Collaborate with engineering and product teams on complex issues

Requirements

Bachelor's degree
1-4 years of customer support experience in a SaaS company
Strong troubleshooting and analytical skills
Excellent written and verbal English communication
Strong attention to detail
Ability to prioritize multiple tasks effectively

Benefits

CTC of ₹15 - ₹30 LPA
Work with a leading global HR and payroll SaaS platform
Opportunity to support enterprise customers worldwide
Collaborative and fast-paced work culture
Professional learning and career growth opportunities
Comprehensive employee benefits

Required Skills

Customer SupportSaaSCustomer SuccessTroubleshootingProblem SolvingCommunication SkillsBenefits AdministrationHR TechTime ManagementIssue ResolutionCustomer ExperienceCRMTicket ManagementTechnical SupportStakeholder ManagementDocumentationProcess ImprovementMultitaskingAttention to DetailEnglish Communication

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About Rippling

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Frequently Asked Questions

What is the salary for Customer Support Specialist - Benefits Marketplace?

The listed salary for Customer Support Specialist - Benefits Marketplace at Rippling is ₹15 - ₹30 LPA.

Where is this Customer Support Specialist - Benefits Marketplace role located?

This position is based in Bengaluru, India (Onsite).

What experience is required for Customer Support Specialist - Benefits Marketplace?

Candidates are expected to have 1-4 years of experience for this role.

How do I apply for Customer Support Specialist - Benefits Marketplace at Rippling?

Apply through the Apply button on this HireDoor job page for Customer Support Specialist - Benefits Marketplace at Rippling.

What are the key benefits for Customer Support Specialist - Benefits Marketplace?

Key benefits include: CTC of ₹15 - ₹30 LPA; Work with a leading global HR and payroll SaaS platform; Opportunity to support enterprise customers worldwide; Collaborative and fast-paced work culture; Professional learning and career growth opportunities; Comprehensive employee benefits.