- Salary
- ₹15,000–25,000/month
- Location
- New Delhi / Gurugram
- Work mode
- On-site
- Eligible batch
- Not mentioned
- Apply by
- No deadline listed – apply early
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About the role
Apply via the official link. HSBC is hiring a 12-month Customer Service Apprentice (Assistant Manager apprentice) for its Asset and Wealth Management Digital team (HSBC careers ID 1376930957, posted 6 Nov 2026). The posting is listed under New Delhi, and the role description says it is based in Gurugram. You will support day-to-day Digital Operations: tracking requests and work queues, monitoring digital process issues and escalating exceptions, coordinating with business, operations and technology teams, and maintaining trackers, SOPs and process documentation. The minimum qualification is graduation, and a prior internship in digital operations, business operations or process support is listed in the candidate profile. Stipend not published; ₹15,000–25,000/month is a HireDoor market estimate.
Responsibilities
- Support daily Digital Operations activities and complete tasks within agreed timelines.
- Track operational requests, work queues and pending items through to closure.
- Monitor digital process issues, document details and escalate exceptions.
- Coordinate with business, operations and technology stakeholders.
- Maintain operational trackers, process documentation and SOPs.
Requirements
- Minimum graduation.
- An internship in digital operations, business operations, process support or similar (candidate profile).
- Ability to understand digital systems and tools.
- Strong attention to detail and organisational skills.
- Clear written and verbal communication; familiarity with AI-enabled tools is an advantage.
Benefits
- Stipend est. ₹15,000–25,000/month (market estimate)
- 12-month apprenticeship under the Apprentices Act (NATS)
- Digital operations exposure at HSBC Asset Management
Required Skills
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About HSBC
HSBC is a global bank. In India it runs retail, wealth, commercial and corporate banking, Markets & Securities Services and large global service centres. Its India apprenticeship programme hires 12-month apprentices under the Apprentices Act.
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Frequently Asked Questions
What is the salary for Customer Service – Digital Operations Apprentice (12 Months)?
The listed salary for Customer Service – Digital Operations Apprentice (12 Months) at HSBC is ₹15,000–25,000/month.
Where is this Customer Service – Digital Operations Apprentice (12 Months) role located?
This position is based in New Delhi / Gurugram (Onsite).
What experience is required for Customer Service – Digital Operations Apprentice (12 Months)?
Candidates are expected to have Graduate (prior internship in operations preferred) of experience for this role.
How do I apply for Customer Service – Digital Operations Apprentice (12 Months) at HSBC?
Apply through the Apply button on this HireDoor job page for Customer Service – Digital Operations Apprentice (12 Months) at HSBC.
What are the key benefits for Customer Service – Digital Operations Apprentice (12 Months)?
Key benefits include: Stipend est. ₹15,000–25,000/month (market estimate); 12-month apprenticeship under the Apprentices Act (NATS); Digital operations exposure at HSBC Asset Management.