- Salary
- Not disclosed by employer
- Location
- Gurugram
- Work mode
- Hybrid
- Eligible batch
- Not mentioned
- Apply by
- No deadline listed – apply early
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About the role
American Express is hiring Customer Service Associates for its Customer Engagement Network in Gurugram. The role involves delivering outstanding service to Card Members through chat or phone, understanding customer needs, and providing personalized solutions in a fast-paced customer care environment.
Responsibilities
- Deliver customer service through chat or phone.
- Handle 2–3 chat conversations simultaneously.
- Understand Card Member needs and provide personalized solutions.
- Build customer relationships through empathy and effective communication.
- Handle customer objections and resolve queries.
- Meet performance goals related to customer satisfaction, handling time, and compliance.
- Maintain the confidentiality and integrity of customer information.
Requirements
- Graduate with a minimum of 1 year of customer service experience.
- Previous chat support experience is strongly preferred.
- Computer literate and comfortable navigating multiple systems.
- Strong written and verbal communication skills.
- Ability to multitask and manage multiple customer interactions.
- Resilience and ability to work in a fast-paced environment.
Required Skills
One-time payment · No auto-renewal
- 12-hour early access
- Premium WhatsApp group
- 1:1 interview counseling
worth of subscriptions
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Employer profile
About American Express
American Express is a global financial-services company providing payment, credit-card, commercial-payment, travel and related financial products and services. The company serves consumers, small businesses, large enterprises and institutions through card products, payment networks and financial-management services. American Express traces its origins to 1850 and is headquartered in New York City. Its operations span North America, Europe, Asia-Pacific, Latin America and other international markets. The company reports a workforce of roughly 75,000 people globally. Public careers information describes benefits that can include medical, dental and vision coverage, retirement savings, paid time off, parental and family support, wellness programs, employee assistance and professional-development opportunities, with offerings varying by country and employment arrangement.
Company locations
Company benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement savings
- Paid time off
- Parental and family support
- Wellness programs
- Employee assistance
- Professional development
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Frequently Asked Questions
What is the salary for Customer Service Associate?
The listed salary for Customer Service Associate at American Express is Not Disclosed.
Where is this Customer Service Associate role located?
This position is based in Gurugram (Hybrid).
What experience is required for Customer Service Associate?
Candidates are expected to have Minimum 1 year of experience for this role.
How do I apply for Customer Service Associate at American Express?
Apply through the Apply button on this HireDoor job page for Customer Service Associate at American Express.