Conversation Quality Analyst (Intern)
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- Stipend
- Not disclosed by employer
- Location
- Bengaluru, Karnataka, India
- Work mode
- On-site
- Eligible batch
- Not mentioned
- Apply by
- No deadline listed – apply early
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About the role
Apply on Bolna's official Ashby careers page. Bolna, a voice AI orchestration platform, is hiring a Conversation Quality Analyst in Bengaluru. The posting describes this as an internship for someone early in their career. The analyst will listen to and annotate real customer calls and check whether automated LLM-as-judge evaluations and detection signals got them right. It is an in-person role at the Bengaluru office. Stipend is not stated. The posting was checked live on 15 Nov 2026 on Bolna's Ashby board.
Responsibilities
- Listen to and annotate real customer calls (transcription review, issue tagging, labelling) using tools like Label Studio
- Follow and help sharpen annotation guidelines in Hindi, English and Hinglish
- Verify whether calls flagged by the LLM-as-judge pipeline were judged correctly, and record reasoning
- Check system-flagged signals such as interruptions against the actual audio and flag false positives/negatives
- Inspect calls beyond flagged ones to surface new issues for rubrics and detection logic
Requirements
- Strong attention to detail and patience for high-precision work
- Multilingual comfort preferred (Telugu, Tamil, Kannada, Marathi, Gujarati or Bengali plus English/Hindi)
- Comfortable learning tools like Label Studio, dashboards and internal QA apps
- Genuine curiosity about AI and voice AI
- Good to have: annotation/labelling/QA exposure, spreadsheets/basic SQL, or background in linguistics, call centre operations or content moderation
Benefits
- Bengaluru office with in-person team collaboration
- Growth paths into QA/Annotation Lead, Forward Deployed Engineer or Data/Eval roles, as described on the posting
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About Bolna
Bolna is a voice-AI company developing technology for automated telephone conversations. Its platform enables businesses to deploy multilingual voice agents for use cases such as customer support, sales, collections, appointment management and other conversational workflows. The company positions its technology specifically around the scale, linguistic diversity and cost requirements of the Indian market. Bolna's platform is designed to support large numbers of concurrent calls and integrate voice automation into business processes. The company was founded in 2024 and is headquartered in San Francisco, with operations in Bengaluru. Public information identifies Bolna as a privately held technology company and places it in the voice-AI and conversational automation sector.
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Frequently Asked Questions
Where is this Conversation Quality Analyst (Intern) role located?
This position is based in Bengaluru, Karnataka, India (Onsite).
What experience is required for Conversation Quality Analyst (Intern)?
Candidates are expected to have Early career / internship; annotation, labelling or QA exposure is good to have of experience for this role.
How do I apply for Conversation Quality Analyst (Intern) at Bolna?
Use the Apply button on this HireDoor job page to submit your application for Conversation Quality Analyst (Intern) at Bolna.
What are the key benefits for Conversation Quality Analyst (Intern)?
Key benefits include: Bengaluru office with in-person team collaboration; Growth paths into QA/Annotation Lead, Forward Deployed Engineer or Data/Eval roles, as described on the posting.
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