Associate DevOps Support Engineer

About the role

How to Apply: Apply through the Copado application link. Serve as the first line of contact for Copado users, managing incoming support queries and voice calls while ensuring customers are quickly co… Subscribe to Premium to view the full description and apply.

Responsibilities

• Manage inbound customer voice calls and support traffic.
• Respond rapidly to incoming technical support queries.
• Troubleshoot and resolve Level 1 technical issues independently.
• Diagnose problems related to the Copado platform and suggest workarounds.
• Identify, categorize, document, and escalate complex technical issues.
• Route complex problems to the appropriate Tier 2 or Tier 3 teams.
• Maintain clear and empathetic communication with customers throughout issue resolution.
• Research solutions using knowledge bases and available technical resources.
• Meet customer support SLAs and contribute to high CSAT scores.

Requirements

• 0-2 years of experience in Technical Support, DevOps Support, Salesforce Support, or a similar technical role.
• Freshers are welcome to apply.
• B.Tech/B.E. in Computer Science, Information Technology, or a closely related engineering discipline.
• Candidates with up to 2 years of Salesforce ecosystem experience are eligible.
• Basic understanding of Salesforce platforms and DevOps concepts.
• Familiarity with SaaS applications, APIs, XML, SQL, Git, and version control systems.
• Strong analytical and troubleshooting skills.
• Ability to multitask, research solutions, and document support cases accurately.
• Excellent written and verbal English communication skills.

Benefits

• Opportunity to work with a leading Salesforce DevOps platform.
• Hands-on experience in DevOps and technical support.
• Exposure to Salesforce and SaaS technologies.
• Opportunity to work with global customers and distributed teams.
• Practical experience in troubleshooting and incident management.

Required Skills