- Stipend
- ₹15,000–22,000/month
- Location
- Hyderabad
- Work mode
- On-site
- Eligible batch
- Not mentioned
- Apply by
- No deadline listed – apply early
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About the role
Apply via the official link. Swiss Re is hiring an Apprentice in Hyderabad as a Service Desk Agent in its ContactOne team (posted 11 November 2026). You will be the first point of contact for employees and clients over phone, email, chat and the self-service portal: understand the request, resolve common issues with approved procedures, and log and route tickets in ServiceNow. It is an entry-level role for fresh graduates with strong English and a customer-first mindset; training is provided, and rotational shifts, weekends or holidays may be needed. Stipend not published; ₹15,000–22,000/month is a HireDoor market estimate.
Responsibilities
- Respond to customer inquiries via phone, email, chat and portal.
- Resolve common issues at first contact using knowledge articles.
- Create and update tickets accurately in ServiceNow.
- Route specialist issues and keep customers informed.
Requirements
- Recent graduate; customer-facing experience is a plus, not mandatory.
- Strong spoken and written English.
- Comfort with email, browsers and Microsoft Office.
- Flexible for rotational shifts.
Benefits
- Stipend est. ₹15,000–22,000/month (market estimate)
- Structured training on support tools and processes
Required Skills
One-time payment · No auto-renewal
- 12-hour early access
- Premium WhatsApp group
- 1:1 interview counseling
worth of subscriptions
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Employer profile
About Swiss Re
Swiss Re is one of the world's largest reinsurers, providing reinsurance, insurance and risk transfer solutions. Its India Business Services and technology hubs in Bengaluru and Hyderabad support Swiss Re operations globally.
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Frequently Asked Questions
What is the salary for Apprentice – Service Desk Agent (ContactOne)?
The listed salary for Apprentice – Service Desk Agent (ContactOne) at Swiss Re is ₹15,000–22,000/month.
Where is this Apprentice – Service Desk Agent (ContactOne) role located?
This position is based in Hyderabad (Onsite).
What experience is required for Apprentice – Service Desk Agent (ContactOne)?
Candidates are expected to have Fresher of experience for this role.
How do I apply for Apprentice – Service Desk Agent (ContactOne) at Swiss Re?
Use the Apply button on this HireDoor job page to submit your application for Apprentice – Service Desk Agent (ContactOne) at Swiss Re.
What are the key benefits for Apprentice – Service Desk Agent (ContactOne)?
Key benefits include: Stipend est. ₹15,000–22,000/month (market estimate); Structured training on support tools and processes.
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